{"id":797,"date":"2023-03-27T16:58:09","date_gmt":"2023-03-27T20:58:09","guid":{"rendered":"https:\/\/brightsign2425.wpenginepowered.com\/?page_id=797"},"modified":"2026-04-03T15:34:59","modified_gmt":"2026-04-03T19:34:59","slug":"demande-de-soutien","status":"publish","type":"page","link":"https:\/\/www.brightsign.biz\/fr\/resources\/request-support\/","title":{"rendered":"Demande d'Assistance"},"content":{"rendered":"<section\n  id=\"hero-block_19d5b34a70281c17c0841166627eef1b\"\n  class=\"hero custom-block\"\n  data-form-url=\"\"\n>\n  <!-- Backgrounds: cover full section, center position (extended via SCSS) -->\n        <div id=\"hero-desktop-background\" style=\"background-image: url('https:\/\/www.brightsign.biz\/wp-content\/uploads\/2023\/05\/GenericChatSupportResource_Hero-1920x900.jpg'); background-size: cover; background-position: center center; background-repeat: no-repeat;\"><\/div>\n        <div id=\"hero-mobile-background\" style=\"background-image: url('https:\/\/www.brightsign.biz\/wp-content\/uploads\/2023\/05\/GenericChatSupportResource_Hero-1920x900.jpg'); background-size: cover; background-position: center center; background-repeat: no-repeat;\"><\/div>\n  \n  <div class=\"hero-gradient\" aria-hidden=\"true\"><\/div>\n  <div class=\"block-inner medium\">\n    <div class=\"block-inner-content grid-x grid-margin-y\">\n\n      <!-- MOBILE-only layout -->\n      <div class=\"cell small-12 show-for-small-only\">\n        \n        \n        \n        \n        <ul class=\"custom-breadcrumb\"><li>Centre d'assistance<\/li><\/ul><div class=\"mobile-content form-content\"><h1>Demande <strong>Assistance<\/strong><\/h1>\n<\/div><div class=\"basic-button blue\"><a href=\"#zendesk\" target=\"_blank\">Soumettre une demande d'assistance <i class=\"fa-solid fa-chevron-right\"><\/i><\/a><\/div>      <\/div>\n      <!-- end MOBILE-only -->\n\n      <!-- DESKTOP text cell -->\n      <div class=\"cell small-12 medium-12 large-6 hide-for-small-only\">\n        \n        <ul class=\"custom-breadcrumb\"><li>Centre d'assistance<\/li><\/ul><h1>Demande <strong>Assistance<\/strong><\/h1>\n<div class=\"basic-button blue\"><a href=\"#zendesk\" target=\"_blank\">Soumettre une demande d'assistance <i class=\"fa-solid fa-chevron-right\"><\/i><\/a><\/div>      <\/div>\n      <!-- end DESKTOP text cell -->\n\n      <!-- DESKTOP form\/video cell -->\n      <div class=\"cell small-12 medium-12 large-6 center-play hide-for-small-only\">\n        \n              <\/div>\n      <!-- end DESKTOP form\/video cell -->\n\n    <\/div><!-- .block-inner-content -->\n  <\/div><!-- .block-inner -->\n<\/section><!-- hero -->\n\n\n\n    <section id=\"full-width-text-block_855e7c66d8039413805ccaba02ced20b\" class=\"full-width-text custom-block dark small-top small-bottom brand-htags default-lists\">\n\n        <div class=\"block-inner medium\">\n\n        <h2 style=\"text-align: center\">Contacter l'assistance<\/h2>\n<p style=\"text-align: center\">Que vous contactiez le service d'assistance par courrier \u00e9lectronique ou par t\u00e9l\u00e9phone, il est important de fournir des informations d\u00e9taill\u00e9es sur votre situation afin que nous puissions vous apporter une aide efficace. Veillez \u00e0 inclure les informations suivantes.<\/p>\n\n        \n        <\/div><!-- block-inner -->  \n\n        \n    <\/section><!-- full-width-text -->  \n\n\n\n\n\n\n\n<section id=\"media-grid-block_f5527822aa8f5cbf4f5149ab53781c8f\" class=\"media-grid custom-block dark none-top small-bottom\">\n\n<div class=\"block-inner medium\">\n\n<div class=\"full-width-text default-htags\">\n\n\n<\/div>\n\n\n<div class=\"grid-x\">\n\n\n<div class=\"mg-cell cell small-12 medium-4\">\n\n    <div class=\"mg-cell-inner item-parent\">\n\n    <div class=\"mg-item-content remove-overlay default-htags default-lists\">\n\n        \n            <div class=\"mg-item-image\">\n\n                <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2024\/06\/which-player.jpg\" alt=\"\" \/>\n           \n\n                            <\/div>\n        \n        \n\n            <div class=\"mg-content-top\">\n\n                <h5>Mod\u00e8le de lecteur<\/h5>\n                                    <p>Assurez-vous de nous indiquer le mod\u00e8le de votre lecteur BrightSign et la version du micrologiciel BrightSignOS.<\/p>\n<p>&nbsp;<\/p>\n                                \n\n            <\/div><!-- mg-content-top -->\n\n            <\/div><!-- mg-item-content -->\n\n            <ul class=\"mg-cta-list small-buttons\">\n\n                                \n                \n            <\/ul>\n\n    \n    <\/div><!-- mg-cell-inner -->\n\n<\/div><!-- mg-cell -->\n\n\n<div class=\"mg-cell cell small-12 medium-4\">\n\n    <div class=\"mg-cell-inner item-parent\">\n\n    <div class=\"mg-item-content remove-overlay default-htags default-lists\">\n\n        \n            <div class=\"mg-item-image\">\n\n                <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2024\/06\/brightsign-advantage-software-v2.png\" alt=\"\" \/>\n           \n\n                            <\/div>\n        \n        \n\n            <div class=\"mg-content-top\">\n\n                <h5>brightAuthor Version<\/h5>\n                                    <p>Veillez \u00e0 indiquer la version de brightAuthor connected ou de brightAuthor classic que vous utilisez avec votre lecteur.<\/p>\n                                \n\n            <\/div><!-- mg-content-top -->\n\n            <\/div><!-- mg-item-content -->\n\n            <ul class=\"mg-cta-list small-buttons\">\n\n                                \n                \n            <\/ul>\n\n    \n    <\/div><!-- mg-cell-inner -->\n\n<\/div><!-- mg-cell -->\n\n\n<div class=\"mg-cell cell small-12 medium-4\">\n\n    <div class=\"mg-cell-inner item-parent\">\n\n    <div class=\"mg-item-content remove-overlay default-htags default-lists\">\n\n        \n            <div class=\"mg-item-image\">\n\n                <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2024\/06\/support-theIssue.jpg\" alt=\"\" \/>\n           \n\n                            <\/div>\n        \n        \n\n            <div class=\"mg-content-top\">\n\n                <h5>Votre probl\u00e8me<\/h5>\n                                    <p>Donnez-nous une description d\u00e9taill\u00e9e du probl\u00e8me que vous rencontrez et des solutions que vous avez essay\u00e9es.<\/p>\n                                \n\n            <\/div><!-- mg-content-top -->\n\n            <\/div><!-- mg-item-content -->\n\n            <ul class=\"mg-cta-list small-buttons\">\n\n                                \n                \n            <\/ul>\n\n    \n    <\/div><!-- mg-cell-inner -->\n\n<\/div><!-- mg-cell -->\n\n\n<\/div><!-- grid-x -->\n\n\n<\/div><!-- block-inner -->  \n\n<\/section><!-- ### -->\n\n\n\n\n\n    <section id=\"full-width-text-block_741b185deb1284f2d15cae3cfe2caf58\" class=\"full-width-text custom-block dark none-top none-bottom brand-htags default-lists\">\n\n        <div class=\"block-inner medium\">\n\n        <h3 style=\"text-align: center\">Options de soutien<\/h3>\n<p style=\"text-align: center\">Les produits et services de BrightSign offrent un large \u00e9ventail de possibilit\u00e9s. Bien que nous fassions de notre mieux pour garantir une exp\u00e9rience sans heurts, nous sommes conscients que des probl\u00e8mes surviendront in\u00e9vitablement. C'est pourquoi nous proposons un certain nombre d'options d'assistance lors de l'achat d'un ou de plusieurs lecteurs BrightSign.<\/p>\n\n        \n        <\/div><!-- block-inner -->  \n\n        \n    <\/section><!-- full-width-text -->  \n\n\n\n\n\n<section id=\"media-text-block_1511048a2ad6866921d0429c44b77457\" class=\"media-text custom-block dark small-top none-bottom\" >\n    <div class=\"dot-in\"><\/div><!-- dot-in -->\n    <div class=\"block-inner medium grid-x left\">\n    \n        <div class=\"cell small-12 medium-12 large-6 mediatext-content default-checks\">\n            <div aria-hidden=\"true\" class=\"blue-dot\"><\/div>\n                            <h4>Soutien gratuit<\/h4>\n                                                    <ul>\n<li>Assistance gratuite et illimit\u00e9e par courrier \u00e9lectronique, <em>avec une r\u00e9ponse garantie dans le jour ouvrable suivant<\/em>.<\/li>\n<li><a href=\"https:\/\/www.brightsign.biz\/fr\/ressources\/telechargements-de-logiciels\/\">T\u00e9l\u00e9chargements gratuits<\/a> et des mises \u00e0 jour pour le logiciel connect\u00e9 brightAuthor et BrightSignOS, le syst\u00e8me d'exploitation qui \u00e9quipe tous les lecteurs BrightSign.<\/li>\n<li>L'acc\u00e8s \u00e0 <a href=\"https:\/\/docs.brightsign.biz\/developers\" target=\"_blank\" rel=\"noopener\">ressources pour les d\u00e9veloppeurs<\/a> et plus encore.<\/li>\n<\/ul>\n<p>Les heures et jours ouvrables sont d\u00e9finis comme allant de 1 AM PST \u00e0 4 PM PST, du lundi au vendredi.<\/p>\n                        \n                            <div class=\"basic-button blue\">\n                    <a href=\"#zendesk\" target=\"_blank\">\n                        DEMANDER UNE ASSISTANCE GRATUITE                    <\/a>\n                <\/div><!-- basic-cta -->\n                        \n                    <\/div><!-- mediatext-content -->\n        \n        <div class=\"cell small-12 medium-12 large-6 form-wrapper\">\n                            <!-- Normal form on all devices -->\n                                                    <div class=\"mediatext-image default-bg\">\n                        <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2023\/03\/Software.jpg\" alt=\"\" \/>\n                                            <\/div><!-- mediatext-image -->\n                                                            \n                    <\/div><!-- form-wrapper -->\n        \n    <\/div><!-- block-inner -->\n<\/section><!-- media-text -->\n\n\n\n\n\n<section id=\"media-text-block_fb039104327b4bdd4118ec9b85e0549d\" class=\"media-text custom-block dark none-top small-bottom\" >\n    <div class=\"dot-in\"><\/div><!-- dot-in -->\n    <div class=\"block-inner medium grid-x right\">\n    \n        <div class=\"cell small-12 medium-12 large-6 mediatext-content default-checks\">\n            <div aria-hidden=\"true\" class=\"blue-dot\"><\/div>\n                            <h4>Soutien prioritaire<\/h4>\n                                                    <ul>\n<li><strong>Rappeler :<\/strong> $100.00<br \/>\nDemandez \u00e0 \u00eatre appel\u00e9 par le support technique du BrightSign. Vous serez contact\u00e9 <em>dans le jour ouvrable suivant<\/em> pour planifier l'appel.<\/li>\n<li><strong>Rappel prioritaire :<\/strong> $400.00<br \/>\nDemandez \u00e0 \u00eatre appel\u00e9 par le support technique du BrightSign. Vous serez contact\u00e9 <em>dans les 4 prochaines heures ouvrables<\/em> pour planifier l'appel.<\/li>\n<\/ul>\n<p>Les heures et jours ouvrables sont d\u00e9finis comme allant de 1 AM PST \u00e0 4 PM PST, du lundi au vendredi.<\/p>\n                        \n                            <div class=\"basic-button blue\">\n                    <a href=\"https:\/\/www.brightsign.biz\/fr\/contactez-nous\/#contact\" target=\"_self\">\n                        ACHAT D'UN SOUTIEN PRIORITAIRE                    <\/a>\n                <\/div><!-- basic-cta -->\n                        \n                    <\/div><!-- mediatext-content -->\n        \n        <div class=\"cell small-12 medium-12 large-6 form-wrapper\">\n                            <!-- Normal form on all devices -->\n                                                    <div class=\"mediatext-image default-bg\">\n                        <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2023\/04\/AdobeStock_577399340-750x440.jpeg\" alt=\"Employ\u00e9s des centres d&#039;appels d&#039;assistance technique\" \/>\n                                            <\/div><!-- mediatext-image -->\n                                                            \n                    <\/div><!-- form-wrapper -->\n        \n    <\/div><!-- block-inner -->\n<\/section><!-- media-text -->\n\n\n\n\n\n<section id=\"ticker-block_e2fde0d8d236be91f1d43329f5157759\" class=\"ticker custom-block white-bg dark small-top small-bottom\">\n\n            <h4>Choisi par les leaders de l'industrie<\/h4>\n    \n    <div class=\"block-inner\">\n        <div class=\"swiper ticker-swiper\">\n            <div class=\"swiper-wrapper\">\n\n                                    \n                        <div class=\"swiper-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2024\/05\/PlugPowerGrayscale.svg\" alt=\"\" \/>\n                                                                                <\/div>\n\n                    \n                        <div class=\"swiper-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2024\/05\/GoPro_logo_light.svg\" alt=\"\" \/>\n                                                                                <\/div>\n\n                    \n                        <div class=\"swiper-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2024\/05\/lg.svg\" alt=\"\" \/>\n                                                                                <\/div>\n\n                    \n                        <div class=\"swiper-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2024\/05\/Screenshot-2024-05-28-at-12.08.31\u202fPM-750x440.png\" alt=\"\" \/>\n                                                                                <\/div>\n\n                    \n                        <div class=\"swiper-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2024\/05\/Screenshot-2024-05-28-at-12.08.31\u202fPM-750x440.png\" alt=\"\" \/>\n                                                                                <\/div>\n\n                    \n                        <div class=\"swiper-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2024\/05\/PlugPowerGrayscale.svg\" alt=\"\" \/>\n                                                                                <\/div>\n\n                    \n                        <div class=\"swiper-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2024\/05\/GoPro_logo_light.svg\" alt=\"\" \/>\n                                                                                <\/div>\n\n                    \n                        <div class=\"swiper-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2024\/05\/lg.svg\" alt=\"\" \/>\n                                                                                <\/div>\n\n                    \n                        <div class=\"swiper-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2024\/05\/Screenshot-2024-05-28-at-12.08.31\u202fPM-750x440.png\" alt=\"\" \/>\n                                                                                <\/div>\n\n                    \n                        <div class=\"swiper-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2024\/05\/Screenshot-2024-05-28-at-12.08.31\u202fPM-750x440.png\" alt=\"\" \/>\n                                                                                <\/div>\n\n                                    \n            <\/div><!-- swiper-wrapper -->\n        <\/div><!-- swiper -->\n    <\/div><!-- block-inner -->\n<\/section><!-- ticker -->\n\n\n\n<div class=\"wp-native-block block-outer\"><div class=\"block-inner medium\">\n<p><\/p>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":4164,"parent":556,"menu_order":150,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_searchwp_excluded":"","footnotes":""},"class_list":["post-797","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.brightsign.biz\/fr\/wp-json\/wp\/v2\/pages\/797","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.brightsign.biz\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.brightsign.biz\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.brightsign.biz\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.brightsign.biz\/fr\/wp-json\/wp\/v2\/comments?post=797"}],"version-history":[{"count":4,"href":"https:\/\/www.brightsign.biz\/fr\/wp-json\/wp\/v2\/pages\/797\/revisions"}],"predecessor-version":[{"id":13485,"href":"https:\/\/www.brightsign.biz\/fr\/wp-json\/wp\/v2\/pages\/797\/revisions\/13485"}],"up":[{"embeddable":true,"href":"https:\/\/www.brightsign.biz\/fr\/wp-json\/wp\/v2\/pages\/556"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.brightsign.biz\/fr\/wp-json\/wp\/v2\/media\/4164"}],"wp:attachment":[{"href":"https:\/\/www.brightsign.biz\/fr\/wp-json\/wp\/v2\/media?parent=797"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}