{"id":797,"date":"2023-03-27T16:58:09","date_gmt":"2023-03-27T20:58:09","guid":{"rendered":"https:\/\/brightsign2425.wpenginepowered.com\/?page_id=797"},"modified":"2026-04-03T15:34:59","modified_gmt":"2026-04-03T19:34:59","slug":"richiesta-di-assistenza","status":"publish","type":"page","link":"https:\/\/www.brightsign.biz\/it\/resources\/request-support\/","title":{"rendered":"Richiedi Assistenza"},"content":{"rendered":"<section\n  id=\"hero-block_19d5b34a70281c17c0841166627eef1b\"\n  class=\"hero custom-block\"\n  data-form-url=\"\"\n>\n  <!-- Backgrounds: cover full section, center position (extended via SCSS) -->\n        <div id=\"hero-desktop-background\" style=\"background-image: url('https:\/\/www.brightsign.biz\/wp-content\/uploads\/2023\/05\/GenericChatSupportResource_Hero-1920x900.jpg'); background-size: cover; background-position: center center; background-repeat: no-repeat;\"><\/div>\n        <div id=\"hero-mobile-background\" style=\"background-image: url('https:\/\/www.brightsign.biz\/wp-content\/uploads\/2023\/05\/GenericChatSupportResource_Hero-1920x900.jpg'); background-size: cover; background-position: center center; background-repeat: no-repeat;\"><\/div>\n  \n  <div class=\"hero-gradient\" aria-hidden=\"true\"><\/div>\n  <div class=\"block-inner medium\">\n    <div class=\"block-inner-content grid-x grid-margin-y\">\n\n      <!-- MOBILE-only layout -->\n      <div class=\"cell small-12 show-for-small-only\">\n        \n        \n        \n        \n        <ul class=\"custom-breadcrumb\"><li>Centro di supporto<\/li><\/ul><div class=\"mobile-content form-content\"><h1>Richiesta <strong>Supporto<\/strong><\/h1>\n<\/div><div class=\"basic-button blue\"><a href=\"#zendesk\" target=\"_blank\">Invia una richiesta di assistenza <i class=\"fa-solid fa-chevron-right\"><\/i><\/a><\/div>      <\/div>\n      <!-- end MOBILE-only -->\n\n      <!-- DESKTOP text cell -->\n      <div class=\"cell small-12 medium-12 large-6 hide-for-small-only\">\n        \n        <ul class=\"custom-breadcrumb\"><li>Centro di supporto<\/li><\/ul><h1>Richiesta <strong>Supporto<\/strong><\/h1>\n<div class=\"basic-button blue\"><a href=\"#zendesk\" target=\"_blank\">Invia una richiesta di assistenza <i class=\"fa-solid fa-chevron-right\"><\/i><\/a><\/div>      <\/div>\n      <!-- end DESKTOP text cell -->\n\n      <!-- DESKTOP form\/video cell -->\n      <div class=\"cell small-12 medium-12 large-6 center-play hide-for-small-only\">\n        \n              <\/div>\n      <!-- end DESKTOP form\/video cell -->\n\n    <\/div><!-- .block-inner-content -->\n  <\/div><!-- .block-inner -->\n<\/section><!-- hero -->\n\n\n\n    <section id=\"full-width-text-block_855e7c66d8039413805ccaba02ced20b\" class=\"full-width-text custom-block dark small-top small-bottom brand-htags default-lists\">\n\n        <div class=\"block-inner medium\">\n\n        <h2 style=\"text-align: center\">Contatti con l'assistenza<\/h2>\n<p style=\"text-align: center\">Se si contatta l'assistenza via e-mail o si programma una telefonata, \u00e8 importante fornire informazioni dettagliate sulla situazione in modo da poter fornire un'assistenza efficiente. Assicuratevi di includere le seguenti informazioni.<\/p>\n\n        \n        <\/div><!-- block-inner -->  \n\n        \n    <\/section><!-- full-width-text -->  \n\n\n\n\n\n\n\n<section id=\"media-grid-block_f5527822aa8f5cbf4f5149ab53781c8f\" class=\"media-grid custom-block dark none-top small-bottom\">\n\n<div class=\"block-inner medium\">\n\n<div class=\"full-width-text default-htags\">\n\n\n<\/div>\n\n\n<div class=\"grid-x\">\n\n\n<div class=\"mg-cell cell small-12 medium-4\">\n\n    <div class=\"mg-cell-inner item-parent\">\n\n    <div class=\"mg-item-content remove-overlay default-htags default-lists\">\n\n        \n            <div class=\"mg-item-image\">\n\n                <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2024\/06\/which-player.jpg\" alt=\"\" \/>\n           \n\n                            <\/div>\n        \n        \n\n            <div class=\"mg-content-top\">\n\n                <h5>Modello di lettore<\/h5>\n                                    <p>Assicuratevi di indicarci il modello di lettore BrightSign e la versione del firmware BrightSignOS\u2122.<\/p>\n<p>&nbsp;<\/p>\n                                \n\n            <\/div><!-- mg-content-top -->\n\n            <\/div><!-- mg-item-content -->\n\n            <ul class=\"mg-cta-list small-buttons\">\n\n                                \n                \n            <\/ul>\n\n    \n    <\/div><!-- mg-cell-inner -->\n\n<\/div><!-- mg-cell -->\n\n\n<div class=\"mg-cell cell small-12 medium-4\">\n\n    <div class=\"mg-cell-inner item-parent\">\n\n    <div class=\"mg-item-content remove-overlay default-htags default-lists\">\n\n        \n            <div class=\"mg-item-image\">\n\n                <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2024\/06\/brightsign-advantage-software-v2.png\" alt=\"\" \/>\n           \n\n                            <\/div>\n        \n        \n\n            <div class=\"mg-content-top\">\n\n                <h5>brightAutore Versione<\/h5>\n                                    <p>Assicuratevi di includere la versione di brightAuthor connected o brightAuthor classic che state utilizzando con il vostro lettore.<\/p>\n                                \n\n            <\/div><!-- mg-content-top -->\n\n            <\/div><!-- mg-item-content -->\n\n            <ul class=\"mg-cta-list small-buttons\">\n\n                                \n                \n            <\/ul>\n\n    \n    <\/div><!-- mg-cell-inner -->\n\n<\/div><!-- mg-cell -->\n\n\n<div class=\"mg-cell cell small-12 medium-4\">\n\n    <div class=\"mg-cell-inner item-parent\">\n\n    <div class=\"mg-item-content remove-overlay default-htags default-lists\">\n\n        \n            <div class=\"mg-item-image\">\n\n                <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2024\/06\/support-theIssue.jpg\" alt=\"\" \/>\n           \n\n                            <\/div>\n        \n        \n\n            <div class=\"mg-content-top\">\n\n                <h5>Il problema<\/h5>\n                                    <p>Fornite una descrizione dettagliata del problema riscontrato e delle soluzioni provate.<\/p>\n                                \n\n            <\/div><!-- mg-content-top -->\n\n            <\/div><!-- mg-item-content -->\n\n            <ul class=\"mg-cta-list small-buttons\">\n\n                                \n                \n            <\/ul>\n\n    \n    <\/div><!-- mg-cell-inner -->\n\n<\/div><!-- mg-cell -->\n\n\n<\/div><!-- grid-x -->\n\n\n<\/div><!-- block-inner -->  \n\n<\/section><!-- ### -->\n\n\n\n\n\n    <section id=\"full-width-text-block_741b185deb1284f2d15cae3cfe2caf58\" class=\"full-width-text custom-block dark none-top none-bottom brand-htags default-lists\">\n\n        <div class=\"block-inner medium\">\n\n        <h3 style=\"text-align: center\">Opzioni di supporto<\/h3>\n<p style=\"text-align: center\">I prodotti e i servizi BrightSign offrono una vasta gamma di funzionalit\u00e0. Pur facendo del nostro meglio per garantire un'esperienza senza problemi, ci rendiamo conto che inevitabilmente si presenteranno delle difficolt\u00e0, per cui offriamo una serie di opzioni di supporto con l'acquisto di uno o pi\u00f9 lettori BrightSign.<\/p>\n\n        \n        <\/div><!-- block-inner -->  \n\n        \n    <\/section><!-- full-width-text -->  \n\n\n\n\n\n<section id=\"media-text-block_1511048a2ad6866921d0429c44b77457\" class=\"media-text custom-block dark small-top none-bottom\" >\n    <div class=\"dot-in\"><\/div><!-- dot-in -->\n    <div class=\"block-inner medium grid-x left\">\n    \n        <div class=\"cell small-12 medium-12 large-6 mediatext-content default-checks\">\n            <div aria-hidden=\"true\" class=\"blue-dot\"><\/div>\n                            <h4>Supporto gratuito<\/h4>\n                                                    <ul>\n<li>Assistenza e-mail gratuita e illimitata, <em>con una risposta garantita entro il giorno lavorativo successivo<\/em>.<\/li>\n<li><a href=\"https:\/\/www.brightsign.biz\/it\/risorse\/download-di-software\/\">Download gratuiti<\/a> e gli aggiornamenti per il software collegato brightAuthor e per BrightSignOS, il sistema operativo che alimenta tutti i lettori BrightSign.<\/li>\n<li>Accesso a <a href=\"https:\/\/docs.brightsign.biz\/developers\" target=\"_blank\" rel=\"noopener\">risorse per gli sviluppatori<\/a> e altro ancora.<\/li>\n<\/ul>\n<p>Per orari e giorni lavorativi si intendono le ore 1.00 PST alle ore 16.00 PST, dal luned\u00ec al venerd\u00ec.<\/p>\n                        \n                            <div class=\"basic-button blue\">\n                    <a href=\"#zendesk\" target=\"_blank\">\n                        RICHIEDI ASSISTENZA GRATUITA                    <\/a>\n                <\/div><!-- basic-cta -->\n                        \n                    <\/div><!-- mediatext-content -->\n        \n        <div class=\"cell small-12 medium-12 large-6 form-wrapper\">\n                            <!-- Normal form on all devices -->\n                                                    <div class=\"mediatext-image default-bg\">\n                        <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2023\/03\/Software.jpg\" alt=\"\" \/>\n                                            <\/div><!-- mediatext-image -->\n                                                            \n                    <\/div><!-- form-wrapper -->\n        \n    <\/div><!-- block-inner -->\n<\/section><!-- media-text -->\n\n\n\n\n\n<section id=\"media-text-block_fb039104327b4bdd4118ec9b85e0549d\" class=\"media-text custom-block dark none-top small-bottom\" >\n    <div class=\"dot-in\"><\/div><!-- dot-in -->\n    <div class=\"block-inner medium grid-x right\">\n    \n        <div class=\"cell small-12 medium-12 large-6 mediatext-content default-checks\">\n            <div aria-hidden=\"true\" class=\"blue-dot\"><\/div>\n                            <h4>Assistenza prioritaria<\/h4>\n                                                    <ul>\n<li><strong>Richiamare:<\/strong> $100.00<br \/>\nRichiedete una chiamata con il supporto tecnico BrightSign. Sarete contattati <em>entro il giorno lavorativo successivo<\/em> per programmare la chiamata.<\/li>\n<li><strong>Richiamo prioritario:<\/strong> $400.00<br \/>\nRichiedete una chiamata con il supporto tecnico BrightSign. Sarete contattati <em>entro le 4 ore lavorative successive<\/em> per programmare la chiamata.<\/li>\n<\/ul>\n<p>Per orari e giorni lavorativi si intendono le ore 1.00 PST alle ore 16.00 PST, dal luned\u00ec al venerd\u00ec.<\/p>\n                        \n                            <div class=\"basic-button blue\">\n                    <a href=\"https:\/\/www.brightsign.biz\/it\/contattateci\/#contact\" target=\"_self\">\n                        ACQUISTARE IL SUPPORTO PRIORITARIO                    <\/a>\n                <\/div><!-- basic-cta -->\n                        \n                    <\/div><!-- mediatext-content -->\n        \n        <div class=\"cell small-12 medium-12 large-6 form-wrapper\">\n                            <!-- Normal form on all devices -->\n                                                    <div class=\"mediatext-image default-bg\">\n                        <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2023\/04\/AdobeStock_577399340-750x440.jpeg\" alt=\"Dipendenti del call center di assistenza tecnica\" \/>\n                                            <\/div><!-- mediatext-image -->\n                                                            \n                    <\/div><!-- form-wrapper -->\n        \n    <\/div><!-- block-inner -->\n<\/section><!-- media-text -->\n\n\n\n\n\n<section id=\"ticker-block_e2fde0d8d236be91f1d43329f5157759\" class=\"ticker custom-block white-bg dark small-top small-bottom\">\n\n            <h4>Fiducia da parte dei leader del settore<\/h4>\n    \n    <div class=\"block-inner\">\n        <div class=\"swiper ticker-swiper\">\n            <div class=\"swiper-wrapper\">\n\n                                    \n                        <div class=\"swiper-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2024\/05\/PlugPowerGrayscale.svg\" alt=\"\" \/>\n                                                                                <\/div>\n\n                    \n                        <div class=\"swiper-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2024\/05\/GoPro_logo_light.svg\" alt=\"\" \/>\n                                                                                <\/div>\n\n                    \n                        <div class=\"swiper-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2024\/05\/lg.svg\" alt=\"\" \/>\n                                                                                <\/div>\n\n                    \n                        <div class=\"swiper-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2024\/05\/bestbuy.svg\" alt=\"\" \/>\n                                                                                <\/div>\n\n                    \n                        <div class=\"swiper-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2024\/05\/bose.svg\" alt=\"\" \/>\n                                                                                <\/div>\n\n                    \n                        <div class=\"swiper-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2024\/05\/PlugPowerGrayscale.svg\" alt=\"\" \/>\n                                                                                <\/div>\n\n                    \n                        <div class=\"swiper-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2024\/05\/GoPro_logo_light.svg\" alt=\"\" \/>\n                                                                                <\/div>\n\n                    \n                        <div class=\"swiper-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2024\/05\/lg.svg\" alt=\"\" \/>\n                                                                                <\/div>\n\n                    \n                        <div class=\"swiper-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2024\/05\/bestbuy.svg\" alt=\"\" \/>\n                                                                                <\/div>\n\n                    \n                        <div class=\"swiper-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2024\/05\/bose.svg\" alt=\"\" \/>\n                                                                                <\/div>\n\n                                    \n            <\/div><!-- swiper-wrapper -->\n        <\/div><!-- swiper -->\n    <\/div><!-- block-inner -->\n<\/section><!-- ticker -->\n\n\n\n<div class=\"wp-native-block block-outer\"><div class=\"block-inner medium\">\n<p><\/p>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":4164,"parent":556,"menu_order":150,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_searchwp_excluded":"","footnotes":""},"class_list":["post-797","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.brightsign.biz\/it\/wp-json\/wp\/v2\/pages\/797","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.brightsign.biz\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.brightsign.biz\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.brightsign.biz\/it\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.brightsign.biz\/it\/wp-json\/wp\/v2\/comments?post=797"}],"version-history":[{"count":2,"href":"https:\/\/www.brightsign.biz\/it\/wp-json\/wp\/v2\/pages\/797\/revisions"}],"predecessor-version":[{"id":13485,"href":"https:\/\/www.brightsign.biz\/it\/wp-json\/wp\/v2\/pages\/797\/revisions\/13485"}],"up":[{"embeddable":true,"href":"https:\/\/www.brightsign.biz\/it\/wp-json\/wp\/v2\/pages\/556"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.brightsign.biz\/it\/wp-json\/wp\/v2\/media\/4164"}],"wp:attachment":[{"href":"https:\/\/www.brightsign.biz\/it\/wp-json\/wp\/v2\/media?parent=797"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}