About the Beta

BSN.cloud available in beta now!

Please spend a few minutes to understand the process of getting started with your beta trial. Try the Control Cloud only, or gain access to all the BSN.cloud Content Cloud features for free until the beta period is over.


1. Prepare for the Beta

  1. Download BrightAuthor:connected desktop application
  2. Write down the serial number(s) of your players
  3. Check your player’s operating system and make sure it is updated to BrightSign OS 8.0 or later.
  4. If your player has already been set up, you must restore it to factory reset.

2. Create your Control Cloud network on BSN.cloud

  1. Open BrightAuthor:connected and click Connect
  2. Sign up for BSN.cloud as a New User
  3. Validate email
  4. Open BrightAuthor again
  5. Click on the orange Connect button in BrightAuthor:connected
  6. Sign in and name your network

3. Choose your Beta subscription

  1. Choose Control Cloud Only (free BrightSign subscription) or the full
    BSN.cloud Content Cloud (free trial until Jan. 2020)

4. Provision your Players

  1. In the Admin tab, click Device Provisioning, then click ADD DEVICE and add your players by entering serial numbers.
  2. Connect your players to a live internet connection via Ethernet.
  3. Connect player to screen via HDMI
  4. Power on your players with a blank SD card
  5. Player setup will take approximately 5 minutes. The player will reboot several times during this process. You will see a purple welcome screen when it finishes.


  • On rare occasions, you may need to resume setup by pressing and releasing the Reset button. If after 2 minutes your screen is black, player LEDs are off and the Pwr light is on and steady green, press Reset.
  • If you see a purple activation screen with QR code, wait up to 5 minutes for the player to reboot or manually update the BrightSign OS (Step 1.c).
  • If you see the white Device Setup screen, you may not be on the latest BrightSign OS (Step 1.c), you have not successfully added your device with an accurate serial number (Step 4.a), or you may not be connected to the internet (Step 4.b).

5. Publish Content to your Player

  1. If you selected a Control Cloud subscription, your player has been setup to publish presentations via Local File Networking. If you selected a Content Cloud subscription, your player has been setup to publish presentations via BSN.cloud publishing.
  2. Click here to download the Welcome Presentation and unzip it to a location on your computer
  3. Watch this video to learn how to publish content to your player


Tutorial Videos
Known Issues
BrightAuthor:connected User Guide
Need Help? Contact Support


For the BSN.cloud beta period, we have many resources to assist you.

Please review the Training Content to familiarize yourself with BSN.cloud and BrightAuthor:connected features and workflows.

If you have suggestions to improve BSN.cloud or BrightAuthor:connected, please sign up for an account in the BrightSign BSN.cloud Community and you will be able participate in BSN.cloud feedback process.

The Known Issues list, highlights common problems people may run in to. Reviewing this will help determine if you're seeing a new or unknown issue. If you believe you are encountering a bug, please contact our support team.

About Us

BrightSign LLC, the global market leader in digital signage media players, is headquartered in Los Gatos, California, with offices in Europe and Asia. BrightSign designs media players and provides free software and cloud networking solutions for the commercial digital signage market worldwide, serving all vertical segments of the marketplace. BrightSign products are known for their signature reliability, affordability, market-leading technology and unsurpassed performance. For more information, visit www.brightsign.biz. Follow BrightSign at http://twitter.com/brightsign and http://www.facebook.com/BrightSignLLC.

Contact Us

United States 1-408-852-9263

Global: +44 122 329 8500

For sales inquiries please click here.

For orders inquiries email orders@brightsign.biz