Whether contacting Support by email or scheduling a call, it is important to provide
detailed information about your situation so we can provide efficient assistance.
Contact Support
Player Model
Make sure you tell us your BrightSign player model and BrightSignOS firmware version.
Request Support
BrightAuthor Version
Be sure to include the version of BrightAuthor:connected or BrightAuthor you are using with your player.
Request Support
The Problem
Give us a detailed description of the problem you’re having, and any solutions you have tried.
Request Support