Whether contacting Support by email or scheduling a call, it is important to provide
detailed information about your situation so we can provide efficient assistance.
Make sure you tell us your BrightSign player model and BrightSignOS firmware version.
Be sure to include the version of BrightAuthor:connected or BrightAuthor you are using with your player.
Give us a detailed description of the problem you’re having, and any solutions you have tried.