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Contact Support

Whether contacting support by email or scheduling a call, it is important to provide detailed information about your situation so we can provide efficient assistance. Please be sure to include the following information.

Player Model

Make sure you tell us your BrightSign player model and BrightSignOS firmware version.


BrightAuthor Version

Be sure to include the version of BrightAuthor:connected or BrightAuthor you are using with your player.

The Problem

Give us a detailed description of the problem you’re having, and any solutions you have tried.

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