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BrightSign Hardware Limited Warranty

Updated March 12, 2025

BrightSign Hardware Limited Warranty

Limited Base Hardware Warranty

BrightSign® warrants the BrightSign Hardware media player products against defects in materials and workmanship under normal use for a period of two (2) years from the date of purchase. If BrightSign determines that the BrightSign Product is defective, BrightSign will, at its option, either repair the unit or replace the unit with a new, rebuilt or equivalent BrightSign product model of the BrightSign product.

If for some reason your BrightSign Product is not working properly, and customer support is unsuccessful in helping you troubleshoot your problem, just contact us for an RMA and return the unit to us within 90 days.

Prior to returning any defective Product, customer must obtain a Return Materials Authorization (RMA) number from BrightSign. All defective BrightSign Hardware Products should be returned to BrightSign with return shipping charges prepaid. BrightSign will not accept collect shipments.

If found to be defective upon examination by BrightSign, your product will be repaired or replaced at no charge, and BrightSign will pay for replacement shipping cost.

Optional Expanded 5-Year Limited Hardware Warranty

If the customer chooses, and complies with certain additional requirements defined here, BrightSign will extend the base level BrightSign Hardware Limited Warranty against defects in materials and workmanship under normal use for an expanded period of five (5) years from the date of purchase.

In order to qualify for this no charge, expanded, 5-year warranty, the customer must:

  1. Enroll your player in bsn.Control or bsn.Content and the registration will be automatic — no extra steps needed.
  2. If you do not choose to enroll in bsn.Control or bsn.Content, you can register for the no charge, optional extended warranty by visiting our warranty registration page and registering at: https://www.brightsign.biz/brightsign-players/warranty/

Scope of and Limitation on Warranty

The warranty on the BrightSign Product is limited to the repair or replacement of defective units as described in Limited Warranty above. This warranty does not cover customer training, education, installation or deinstallation, set up adjustments, or signal reception problems. This warranty also does not cover any issues related to the content used with the BrightSign Product. This warranty does not cover damage due to acts of God, accident, misuse, abuse, negligence, or modification of, or to any part of, the BrightSign product. This warranty does not cover damage due to improper maintenance or operation of the BrightSign product, connection to improper voltage supply or attempted repair by anyone other than a facility authorized by BrightSign to service your BrightSign product.

Warranty Disclaimer

THE LIMITED WARRANTY AND REMEDIES STATED ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHERS, ORAL OR WRITTEN, EXPRESS, IMPLIED, ARISING FROM COURSE OF DEALING OR USAGE OF TRADE, OR STATUTORY. ANY AND ALL OTHER WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NONINFRINGEMENT OF THIRD-PARTY RIGHTS, QUIET ENJOYMENT AND ACCURACY ARE EXPRESSLY EXCLUDED. BRIGHTSIGNʼS WARRANTY DOES NOT APPLY TO ANY SEPARATELY LICENSED SOFTWARE CODE. THESE WARRANTIES ONLY APPLY TO BRIGHTSIGN HARDWARE PRODUCTS PURCHASED FROM BRIGHTSIGN OR AN AUTHORIZED BRIGHTSIGN RESELLER. CUSTOMER SHALL NOT HAVE THE RIGHT TO MAKE OR PASS ON AND SHALL TAKE ALL MEASURES NECESSARY TO ENSURE THAT NEITHER IT NOR ANY OF ITS DISTRIBUTORS, AGENTS, OR EMPLOYEES SHALL MAKE OR PASS ON ANY WARRANTY OR REPRESENTATION ON BEHALF OF BRIGHTSIGN TO ANY THIRD PARTY.

LIMITATION OF LIABILITY

IN NO EVENT WILL BRIGHTSIGN OR ITS SUPPLIERS BE LIABLE FOR ANY CONSEQUENTIAL, SPECIAL, EXEMPLARY, INCIDENTAL AND INDIRECT DAMAGES, OR FOR LOSS OF REVENUE OR PROFITS OR DATA OR USE OR FOR THE COST OF SUBSTITUTE GOODS, WHETHER IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), ARISING OUT OF, OR IN CONNECTION WITH THE BRIGHTSIGN PRODUCT OR YOUR USE THEREOF. IN NO EVENT WILL BRIGHTSIGNʼS OR ITS SUPPLIERSʼ TOTAL CUMULATIVE LIABILITY RELATING TO THE BRIGHTSIGN PRODUCT EXCEED THE PURCHASE PRICE OF THE BRIGHTSIGN PRODUCT. Some jurisdictions do not allow the exclusion of implied warranties or limitation of liability for certain incidental or consequential damages, so the exclusions set forth above may not apply to you.