Request Support
Contact Support
Whether contacting support by email or scheduling a call, it is important to provide detailed information about your situation so we can provide efficient assistance. Please be sure to include the following information in your ticket.
Player Model
Make sure you tell us your BrightSign player model and BrightSignOS™ firmware version.
brightAuthor Version
Be sure to include the version of brightAuthor connected or brightAuthor classic you are using with your player.
The Problem
Give us a detailed description of the problem you’re having and any solutions you have tried.
Support Options
BrightSign’s products and services offer a vast array of capabilities. While we do our best to ensure a smooth experience, we realize that challenges will inevitably arise, so we offer a number of support options with the purchase of one or more BrightSign players.
Free Support
- Unlimited free email support, with a guaranteed response within the next business day.
- Free downloads and updates for brightAuthor connected software and BrightSignOS, the operating system powering all BrightSign players.
- Access to developer resources and more.
Business hours and days are defined as 1 AM PST to 4 PM PST, Monday through Friday.
Priority Support
- Call Back: $100.00
Request a call with BrightSign technical support. You’ll be contacted within the next business day to schedule the call. - Priority Call Back: $400.00
Request a call with BrightSign technical support. You’ll be contacted within the next 4 business hours to schedule the call.
Business hours and days are defined as 1 AM PST to 4 PM PST, Monday through Friday.
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